How can I submit my own helpdesk request?

Submitting a heldesk request is easy. You simply need to follow these easy steps:

1. Log into the helpdesk system with your A5 email username and password.
2. Click on the "Submit a Request" link.
3. Enter an appropriate subject for your request. Try to be as descriptive as possible.
4. Select the best category for your request. Some categories have several subcategories to help with proper request assignment.
5. Select your school/location.
6. Enter a brief but descriptive summary of your problem. The more information you can provide, such as exact error messages, will speed up the resolution time for your request.
7. Attach and upload any screenshots of your error/problem using the provided buttons.
8. Click the Submit button.

Once submitted the helpdesk will attempt to search our knowledgebase for articles that might help you solve your own problem. If no articles are found or the ones that are found do not resolve your issue click "These articles did not answer my question, Submit my ticket NOW!" button to submit the request. A technician/facilitator will be assigned immediatly. You can check back for any updates on your request by logging in and selecting the "View Your Requests" link.